Cerebra

Are you passionate about customer service and building lasting business relationships with clients? Do you have excellent account management skills?

Cerebra Communications are looking for a Content & Community Coordinator to join their team to implement client content and community strategies, develop content, and manage community engagement of cl

Job objectives:

Ensure brand sentiment of clients is maintained positively, and any negative communication is mitigated through appropriate strategies
Optimise the use of ORM for clients
Ensure clients are aware of negative sentiment and issues around their brand
Maintain effective communication channels, with the prompt and accurate dissemination of information to all relevant parties

Duties:

Monitor and track sentiment of brands and conversations that are happening online
Effective relationship management by building relationships internally and externally
Have a thorough knowledge and understanding of clients business and requirements
Actively engage in Cerebra’s working environment and deliver high quality work

Minimum requirements: