Cerebra

Cerebra Communications are looking for a Content & Community Coordinator to join their team to implement client content and community strategies, develop content, and manage community engagement of client brands.

The Content & Community Coordinator is responsible for managing all mentions and comments made about the client on relevant managed platforms and social media and ensuring increased community engagement through the development and posting of content.

Key Responsibilities:

• Create and implement content and community strategies for clients and develop an effective content action plan for clients
• Research, develop, review, aggregate, and write various content (Tweets, Posts, Blog Posts, Comments etc) across various platforms (Twitter, Facebook, Blogs etc.)
• Manage communities located in client established channels and managed social networking platforms and other platforms including but not limited to Twitter, Facebook, Blogs etc.
• Manage all mentions and comments made about the client on established and managed channels, and monitor alert tools for mentions of the client on these managed channels
• Moderate client platforms and engage accordingly with the community by responding and communicating as necessary and relevant to meet the client’s content and community strategy
• Act as an advocate for the client brand online, ensuring engagement in dialogues and answering of questions where appropriate
• Monitor effective benchmarks for measuring growth of the community, and analyse, review and report on effectiveness of new posts and initiatives
• Ensure content and community monthly reports are generated for all clients timeously in conjunction with the Content and Community Manager
• Ensure regular feedback of insights gained from content and community monitoring into the relevant channels internally and externally to clients, to help evolve strategies in a timeous fashion and assist with content optimisation
• Monitor trends in online community tools, technologies and applications
• Liaise with the Content and Community Manager and Digital strategists on critical content and escalate content and community issues as set up and agreed upon by client.

Desired Skills & Experience

Qualification and skills required:

Qualifications: Matric, with a degree or diploma in journalism, communication, marketing, advertising or other equivalent related degree/diploma an added advantage.

Experience: 1 years experience in a similar role, with 1 years writing experience an added advantage, experience in online community management social media engagement and public relations.

Competencies: Attention to detail • Strong command of the English language and excellent communication and business writing skills • Strong administration skills • Ability to work independently and as part of a team • Strong interpersonal skills • Business Acumen • Strong computer skills (on related software applications) • Ability to take accountability for tasks and content • Excellent time management skills with the ability to work under pressure and under tight turnaround times

If you are interested please send your CV to careers@cerebra.co.za with reference for this position.

Kindly note only shortlisted candidates will be contacted. Should you not receive a response from our office within one month of submitting your application, kindly consider your application as unsuccessful.